Transparency, trust and security.
Welcome to the Mondivago legal center. Here you will find all official documents, terms of use, and policies governing our tourism marketplace.
Our role as an Online Travel Agency (OTA)
Mondivago operates as a global technological intermediary (Online Travel Agency) designed to connect independent travelers with tour guides, local agencies, and experience providers worldwide. We provide the infrastructure, payment security, and communication tools needed to make booking experiences seamless and reliable.
Verification and Quality Standards
To ensure a safe and reliable ecosystem, Mondivago adopts rigorous due-diligence processes on its commercial partners. Verified guides undergo identity verification and license validation where required by local legislation.
Secure Transactions and Financial Protection
All transactions on Mondivago are processed through PCI-DSS certified payment gateways (such as Stripe). Financial data is encrypted and never stored on our servers.
Detailed Documentation
Choose a specific document to learn more about our policies.
Privacy Policy
Discover how we collect, protect, and use your personal data.
Cookie Policy
Details on the use of cookies and tracking technologies.
Terms of Service
The fundamental rules governing the use of the platform.
Supplier Agreement
Commercial terms for tour providers and guides on the platform.
Partner Agreement
Commercial terms for partner agencies collaborating with Mondivago.
Right of Withdrawal Exemption
EU statutory right of withdrawal exemption for leisure activity bookings.
Traveler Agreement
The terms governing the relationship between travelers and Mondivago.