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Quick answers about bookings, guide management, safety, and account issues. Search FAQs or explore the categories below.
Bookings and Reservations
Information regarding booking procedures, modifications, and cancellations for travelers.
Search for the destination or activity you are interested in, select the date, the number of participants, and proceed with the payment. You will receive a confirmation email with all the tour details, the meeting point, and the guide's contact information.
Modifications are permitted up to 24 hours before the tour start time. Access 'My Bookings', select the tour, and choose 'Modify'. Changes are subject to guide availability.
Cancellations made at least 24 hours in advance receive a full refund. Cancellations made within 24 hours of the start time are non-refundable.
A full refund is automatically issued to the original payment method within 5-7 business days. Alternative tour options will be suggested.
Yes. Select the 'Private Group' option during the booking process if the guide offers it. Pricing will adjust automatically based on group size.
The exact meeting point address, GPS coordinates, and a map link are provided in your confirmation email and the 'My Bookings' dashboard.
Contact the guide immediately using the phone number provided in your confirmation. Guides wait a maximum of 15 minutes past the scheduled start time. Late arrivals are considered no-shows and are non-refundable.
Accessibility varies by tour. Check the 'Accessibility' section on the specific tour page. Contact the guide directly before booking to confirm specific accommodations.
Age restrictions are set by the guide and listed on the tour page. Some tours require a minimum age due to content or physical demands.
Pets are strictly prohibited unless the tour description explicitly states 'Pet Friendly' or it is an authorized service animal.
Tours operate rain or shine unless extreme weather poses a safety risk. In the event of a weather cancellation by the guide, you receive a full refund or the option to reschedule.
Yes. Enter the actual attendee's details in the 'Traveler Information' section during checkout so the guide has the correct names and contact info.
No. Digital confirmation via smartphone is accepted by all verified guides.
Inclusions and exclusions are explicitly detailed on the tour page. If food is not listed under 'What's Included', it is at your own expense.
Add a note in the 'Special Requirements' field during checkout for food-related tours. The guide will receive this information with your booking.